After-sales service

After-sales warranty coverage

Product Quality Issues: If you discover non-human-caused damage, performance malfunction, or discrepancies with the description after signing for the product, you can apply for after-sales service.

Logistics Issues: If the product is damaged, lost, or missing during transportation, you can initiate after-sales service with the logistics receipt.

Compliant Returns and Exchanges: In accordance with the national "seven-day no-reason return and exchange" policy, we support no-reason returns within 7 days of signing for the product, provided it does not affect resale (excluding customized items, special consumables, etc.).

After-sales service process

Application Initiation: Submit an after-sales application through the online store order page or by contacting customer service, specifying the type of problem and uploading relevant supporting documents (photos, videos, etc.).

Rapid Response: The local after-sales team will process the application within 24 hours and complete the review and communication within 1-3 business days.

Solutions: We provide solutions such as repair, replacement, return, and refund based on the specific issue. Local orders can enjoy convenient services such as on-site inspection and pickup.

Closed-Loop Completion: Repaired/replaced items will be delivered quickly to your door, and refunds will be fully returned via the original payment method, ensuring an efficient and closed-loop process.

Special instructions

All after-sales service is based on the brand's official quality standards, guaranteeing your after-sales rights for genuine products.

Damage caused by human error, unauthorized modifications, or issues beyond the warranty period are not covered by free after-sales service; however, paid repair services are available.

Local Exclusive Service: Customers within the same city enjoy priority processing and door-to-door service, shortening the after-sales cycle and enhancing the experience.

We always prioritize customer satisfaction and continuously optimize our after-sales process. For any after-sales inquiries, please contact our online customer service; we are dedicated to serving you.